Dispute a Card Transaction

Report the details of a card transaction you did not authorise

If you notice a transaction on your Cashcard account that you did not authorise, please notify us as soon as possible by filling in the Cardholder Dispute form.

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ICE - your award-winning

foreign currency service

International Currency Exchange PLC - 19-21 Shaftesbury Avenue, London, W1D 7ED. Registered in England and Wales No: 2080759.
ICE Travellers Cashcard Prepaid Mastercard® is issued by R.Raphael & Sons plc, pursuant to license by Mastercard International Incorporated. Mastercard® and the MasterCard Brand Mark are registered trademarks of Mastercard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938.

International Currency Exchange PLC
19-21 Shaftesbury Avenue, London, W1D 7ED.
Registered in England and Wales No: 2080759.

ICE Travellers Cashcard Prepaid Mastercard® is issued by
ICE Travellers Cashcard Prepaid Mastercard® is issued by R.Raphael & Sons plc, pursuant to license by Mastercard International Incorporated. Mastercard® and the Mastercard Brand Mark are registered trademarks of Mastercard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938.