Delivery Information

Your card will be despatched by 1st class post and should reach you within 3-7 days once we have received cleared funds of your initial payment.

You will receive an emergency back-up card at the same time as your main card, in a separate envelope. It is not possible for us to deliver cards any quicker due to the processes involved in their production.

Please see below table for our estimated delivery times after ordering

Order placed and payment received Card Dispatched Expect Delivery Timescale
Before 3pm Monday Wednesday Thursday/Friday 3 to 4 days
Before 3pm Tuesday Thursday Friday/Saturday 3 to 4 days
Before 3pm Wednesday Friday Saturday/Monday 3 to 5 days
Before 3pm Thursday Following Monday Following Tuesday/Wednesday 5 to 6 days
Before 3pm Friday Following Tuesday Following Wednesday/Thursday 5 to 6 days
After 3pm Friday and all weekend Following Wednesday Following Thursday/Friday 6 to 7 days

This schedule is subject to variation for public holidays. During these periods, information about revised delivery times will be posted on the website homepage.

If paying by debit or credit card, payment will be received instantly. If paying by bank transfer, we will check our bank account at 3pm for receipt of cleared funds before we process your order.

If you have not received your card(s) within the timescales given above, please contact our Customer Services at the earliest opportunity on +44 (0) 330 123 1430.

Feefo logo

ICE - your award-winning

foreign currency service

International Currency Exchange PLC - 19-21 Shaftesbury Avenue, London, W1D 7ED. Registered in England and Wales No: 2080759.
ICE Travellers Cashcard Prepaid Mastercard® is issued by R.Raphael & Sons plc, pursuant to license by Mastercard International Incorporated. Mastercard® and the MasterCard Brand Mark are registered trademarks of Mastercard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938.

International Currency Exchange PLC
19-21 Shaftesbury Avenue, London, W1D 7ED.
Registered in England and Wales No: 2080759.

ICE Travellers Cashcard Prepaid Mastercard® is issued by
ICE Travellers Cashcard Prepaid Mastercard® is issued by R.Raphael & Sons plc, pursuant to license by Mastercard International Incorporated. Mastercard® and the Mastercard Brand Mark are registered trademarks of Mastercard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938.